Refund policy

Refund Policy

Last Updated: June 17, 2025

Thank you for shopping with TechDeck. Please read this Refund Policy carefully before making a purchase. By purchasing any goods from our Site, you agree to the terms outlined below.

1. Definitions

  • Digital Goods: Any product delivered electronically, including but not limited to software licenses, downloadable files, e-books, audio/video files, and access credentials, delivered via email or through your account on our Site.

  • Physical Goods: Any tangible product shipped to you, including hardware, printed materials, merchandise, or other items requiring physical delivery.

2. Digital Goods – No Refunds or Exchanges

  1. Immediate Delivery

    • Digital Goods are delivered instantly upon purchase via the email address you provide or made available in your account on our Site.

    • You are solely responsible for ensuring your email address and account contact details are accurate and up to date.

  2. Final Sale

    • Due to the nature of Digital Goods, we generally do not offer refunds or exchanges once the product has been delivered.

      • Exception to refunds/replacements:
      • We offer refunds/replacements if the product is faulty, can't be used, isn't delivered in time. 
      • All sales of Digital Goods are final. No credits, refunds, or replacements will be provided for change of mind or accidental purchase.

 

  1. Support & Issue Resolution

    • If you encounter any issues accessing or using a Digital Good, please join our Discord server and contact our support team there.

    • We will make commercially reasonable efforts to troubleshoot and resolve legitimate access or technical problems but are not obligated to issue refunds.

3. Physical Goods – Limited Refunds

  1. Eligibility for Refund

    • We accept returns of Physical Goods only if the item is:

      • Faulty or defective upon arrival;

      • Damaged in transit;

      • Not working as intended under normal use.

  2. Return Process

    • Notify us within 7 days of receiving the item by emailing support@techdeck.ink with your order number, photos of the damage/defect, and a description of the issue.

    • Once approved, you will receive a Return Merchandise Authorization (RMA) and shipping instructions.

  3. Refund Issuance

    • After we receive and inspect the returned item, we will issue a refund to your original method of payment within 14 days.

    • If the return is due to our error (e.g., defective or incorrect item), we will cover all shipping costs.

    • If the item is found not to be faulty or damaged as claimed, we reserve the right to refuse the refund and return the item to you at your expense.

4. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us:

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.